90-Day Return Policy
We want you to be completely happy with your purchase. If for any reason you are not satisfied, you can return the item(s) to us within 90 days of the purchase or order delivery date. Please see whether either of these pertain to you and if the item(s) are covered by our 90 Return Policy.
- Clearance Sale items are final sales and are not eligible for return.
- Products that are worn, or damaged by misuse, mishandling, or poor maintenance are not eligible for return.
1. The following reasons are covered by our 90 Day Full Coverage Return/Exchange Policy. (Soufeel is responsible for return postage fees, and replacement fees)
- You received the wrong order/item(s), broken items, or the quality of the products you received is poor/defective upon receipt of the order.
- Paint is chipping, Crystals fall off, etc...
- Please note: We will only exchange the item(s) for the same product, or for the item(s) of equal or lesser value.)
2. The following reasons are covered by our 90 Day Limited Coverage Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees. Soufeel does not refund any shipping fees.)
- You chose the wrong size standard products, such as classic bracelet(s) or ring(s), etc.
- Personal Reasons due to changed mind, personal taste, etc. on standard products.
- Please note: Made-to-order personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
3. The following reasons are NOT covered by our 90 Day Return Policy, and we are not liable for these issues.
*Made-To-Order Personalized Products:
- Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your Soufeel product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance, including, but not limited to, wearing the jewelry while showering, bathing, swimming, snorkeling, water-related work, and fishing.
- Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
- A 365-Day Warranty ONLY covers the watch movement. While the other parts of the watch are covered by our 90 days return policy.
- This warranty does not apply to damage caused, in our sole opinion, by tampering with or opening the watch or by other than normal use or defects or damage resulting from repairs performed other than by an authorized service facility.
- This warranty also does not apply to damage caused, in our sole opinion, by customers' misuse, such as strong shocks, dropping on hard surfaces, but not limited to, wearing the watch while showering, bathing, swimming, snorkeling, water-related work, and fishing. Please refer to the Special Care on Watch to avoid misuse.
If you need more help, read Return Instructions.
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee. Please refer to "How can I change or cancel an order?" for more details.
|Standard Finished Products
(e.g. Murano Beads, Bracelet Charms, Classic bracelets, )
|Made-to-Order Personalized Products
(e.g. Photo Watches, Name Necklaces, Photo Charms, Engraved Bangles, etc.)
|70% refund of the product price, full refund of the shipping price|
Soufeel.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact our Customer Care.